Legal & Service Terms

Terms & Conditions

Last updated: April 2026

1. About these terms

These terms apply to all cleaning services provided by Clean & Co ("we", "us", "our") to our clients ("you", "your"). They form the basis of our working relationship and explain how we deliver, price, and stand behind the work we do.

If anything in these terms is unclear, please get in touch before booking a service. By accepting a quotation, signing a service agreement, or allowing us to begin work, you confirm that you have read and accepted these terms.

2. Our services

We provide professional commercial and office cleaning services across Mid Sussex, including (but not limited to):

• Regular office and commercial cleaning
• End of tenancy and move-out cleans
• Builders cleans and post-construction cleaning
• One-off and deep cleans
• Washroom, kitchen and high-touch hygiene cleaning
• Periodic and rotational cleaning tasks

Each client receives a tailored cleaning specification setting out exactly what is included, how often tasks are completed, and any agreed rotational items.

3. Quotes & site visits

Our online instant quote tool provides a guide price only. Final pricing is confirmed following a free, no-obligation site visit, where we assess your premises, agree the cleaning scope, and confirm scheduling.

Quotes are typically valid for 30 days from the date issued, unless otherwise stated.

4. Pricing & price reviews

All pricing is based on the agreed cleaning scope, frequency, and any additional services requested.

We reserve the right to review and adjust pricing on an annual basis, or where there are changes to:

• The scope of work or cleaning frequency
• The size, layout, or use of the premises
• The National Living Wage or other statutory employment costs
• Material, fuel, or operating costs
• Inflation as published by recognised UK indices

Where we propose a price change to an existing client, we will provide reasonable written notice (normally at least 30 days) before any new price takes effect.

5. Payment terms

Unless agreed otherwise in writing, our standard payment terms are:

• Invoices are issued monthly, in arrears
• Payment is due within 14 days of the invoice date
• Payment is by bank transfer to the account details shown on the invoice
• One-off cleans and end of tenancy cleans may be invoiced in advance or on completion, depending on the booking

We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to pause services where invoices remain unpaid beyond the agreed terms.

6. Service disruption, staff illness and missed cleans

Clean & Co will make every reasonable effort to provide the agreed cleaning service in line with the agreed schedule.

However, there may be occasions where unforeseen circumstances, staff illness, emergency situations, travel disruption, access issues, severe weather, or matters outside our reasonable control mean we are unable to attend a scheduled clean.

Where this happens, Clean & Co will notify the client at the earliest opportunity. We will then, where practical, offer an alternative suitable day or time to complete the missed clean.

If it is not practical to rearrange the missed clean, the value of that clean will be credited or deducted from the client's next invoice.

Clean & Co will always aim to minimise disruption and maintain service continuity wherever possible.

Where Clean & Co attends site but is unable to complete the clean due to lack of access, locked premises, alarm or key issues, unsafe working conditions, or the client failing to provide agreed access arrangements, the clean may still be chargeable.

7. Materials, equipment & consumables

Unless agreed otherwise, we provide all cleaning equipment and materials needed to deliver the service, including bin liners. Where you prefer to supply your own products to manage costs, this can be agreed in writing and reflected in your quote.

Items such as toilet rolls, hand soap, paper towels, and other washroom consumables are normally the client's responsibility unless explicitly listed as included in your service specification.

8. DBS checks

Clean & Co recognises that some clients require their on-site cleaners to hold a current Disclosure and Barring Service (DBS) check. As not every client requires this, we provide DBS checks on a request basis rather than as a default for all sites.

Where requested by a client, we will obtain an up-to-date basic DBS check for the cleaner(s) assigned to your premises and provide a copy of the certificate before the service begins.

Our standard internal renewal cycle for DBS checks is once every 12 months.

Please note the following timing considerations if a DBS check is required as part of your contract:

• Basic DBS applications are typically returned within 5 to 14 working days, although in some cases they can take up to 4 weeks.
• Where a DBS check is requested as part of onboarding, our proposed cleaning start date may be adjusted to allow time for the check to be completed and verified.
• We will always confirm an indicative start date once the DBS process is underway and update you if there are any delays from the DBS service.

If a DBS check is essential to your site, please let us know at the earliest opportunity (ideally at the site visit or quotation stage) so we can build the lead time into your start date.

9. Cancellation & missed visits

For one-off cleans, end of tenancy cleans, or non-recurring services, we ask for at least 48 hours' notice of cancellation. Cancellations made with less notice may be subject to a cancellation fee, which we will explain at the time of booking.

For ongoing contracts, occasional cancellations (for example, around bank holidays or office closures) can normally be accommodated with reasonable notice. Repeated short-notice cancellations may affect scheduling and pricing.

10. Contract term & notice

Our standard ongoing cleaning agreement runs as a rolling monthly contract. Either party may end the contract by giving one full calendar month's written notice.

Notice should be given by email to info@cleannco.co.uk or in writing. We may agree shorter notice periods in writing on a case-by-case basis.

All outstanding invoices remain payable in line with our standard payment terms after the contract ends.

11. Service issues & complaints

We take pride in the quality of our work and want every client to be satisfied with the service. If something has not been done to the agreed standard, please let us know within 48 hours of the relevant clean so we can investigate and put it right.

Where a fair issue is raised within this period, we will return to address the area at no additional cost. We are unable to consider claims relating to areas that fall outside the agreed cleaning specification.

12. Liability & insurance

We hold full public liability insurance up to £2 million, designed for the cleaning industry. This includes cover for property damage, key loss, and other risks associated with delivering professional cleaning services.

To the fullest extent permitted by law:

• Our total liability under or in connection with our services is limited to the value of the cleaning service provided in the 12 months immediately preceding the claim, or the limits of our insurance cover, whichever is the lower
• We are not liable for indirect, consequential, or purely economic loss
• We are not liable for loss or damage caused by pre-existing wear and tear, structural defects, or fragile items not flagged to us
• Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law

13. Data protection

We handle personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use and protect your information, please see our Privacy & Cookie Policy.

14. General terms

Force majeure

We are not liable for delays or failure to perform our services where this is caused by events outside our reasonable control, including (but not limited to) severe weather, public health restrictions, fire, flood, power failure, or industrial action.

Subcontracting

We may use trained subcontractors or partner cleaners to deliver part of the service. All such individuals are subject to our standards, training, and insurance arrangements.

Variations

Any changes to the agreed scope, frequency, or pricing should be confirmed in writing (email is acceptable) before they take effect.

Severability

If any part of these terms is found to be unenforceable, the remainder of the terms will continue to apply.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

If you have any questions about these terms, your service, or our pricing, please contact us: