Privacy & Cookie Policy
Last updated: April 2026
1. Who we are
Clean & Co ("we", "us", "our") is a commercial and office cleaning company based in Mid Sussex, England. This policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
We may collect the following types of personal information when you interact with us:
Information you give us directly
- Name
- Business or company name
- Email address
- Phone number
- Premises address (for site visits and quotes)
- Any details you include in a message, enquiry, or quote request
Information we collect automatically
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our site
- Referring website
- Cookie data (see Section 9 below)
3. How we use your information
We use your personal information for the following purposes:
- To respond to your enquiries and provide a quote
- To arrange and carry out free site visits
- To deliver our cleaning services
- To manage our client relationships and contracts
- To send service-related communications (for example, scheduling updates or invoices)
- To improve our website, services and marketing
- To comply with our legal and regulatory obligations
We do not use your information for automated decision-making or profiling.
4. Our legal basis for processing
Under UK GDPR, we rely on the following legal bases for processing your personal information:
- Consent — where you have given us clear permission, for example when you submit an enquiry form or accept marketing cookies.
- Contract — where processing is necessary to provide our cleaning services to you, or to take steps at your request before entering into a contract.
- Legitimate interests — where we have a genuine business interest, such as responding to enquiries, improving our services, or protecting our website against fraud and misuse.
- Legal obligation — where we are required by law to keep or share information, such as for tax or accounting records.
5. How we share your information
We do not sell, rent, or trade your personal information. We may share it only with trusted parties who help us run our business, including:
- Our IT, hosting, and email providers
- Our accountants and bookkeeping providers
- Payment processors (if applicable)
- Law enforcement or regulatory bodies where legally required
All third parties we use are required to keep your information secure and to process it only in line with our instructions and UK GDPR.
6. How long we keep your information
We only keep your personal information for as long as is necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Enquiries that do not become clients: up to 12 months
- Active client records: for the duration of the contract plus 6 years for tax and legal purposes
- Website analytics data: typically 14 to 26 months
7. Your rights under UK GDPR
You have the following rights over your personal information:
- Right of access — request a copy of the personal information we hold about you
- Right to rectification — ask us to correct information that is inaccurate or incomplete
- Right to erasure — ask us to delete your information in certain circumstances
- Right to restrict processing — ask us to limit how we use your information
- Right to data portability — receive your information in a transferable format
- Right to object — object to processing based on legitimate interests or direct marketing
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please email us at info@cleannco.co.uk. We will respond within one month.
If you are not satisfied with how we have handled your information, you can make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. This includes secure passwords, encrypted communications, controlled access, and regular review of our systems.
No method of transmission over the internet or electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. Cookie policy
Our website uses cookies and similar technologies to improve your experience, analyse site usage, and support our marketing. By continuing to use our site, or by accepting our cookie banner, you consent to the use of cookies as described below.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, recognise you on return visits, and understand how you use the site.
Types of cookies we use
- Strictly necessary cookies — required for the site to function properly (for example, remembering that you have accepted the cookie banner). These cannot be switched off.
- Performance & analytics cookies — help us understand how visitors use our site so we can improve it. Examples include Google Analytics.
- Functional cookies — remember your preferences (such as form inputs or menu choices) to improve your experience.
- Marketing cookies — used if we run advertising campaigns (for example, through Google Ads or Meta/Facebook) to measure performance and show relevant ads.
Managing cookies
You can control and delete cookies through your browser settings at any time. Most browsers allow you to:
- See what cookies are stored on your device
- Delete cookies individually or all at once
- Block cookies from specific sites
- Block all cookies from being set
Please note that disabling cookies may affect the functionality of this site.
Third-party cookies
Some pages on this site may include content from third parties (such as Trustpilot reviews or embedded videos). These third parties may set their own cookies, which are governed by their own privacy policies.
10. Changes to this policy
We may update this Privacy & Cookie Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through our website.
11. How to contact us
If you have any questions about this Privacy & Cookie Policy, your personal information, or how we handle data, please contact us: